Troubleshooting Skipping or Lagging Video
Here’s a list of solutions for various devices that should help fix playback issues.
Any device:
Make sure you have a fast and stable internet connection. The following table shows the minimum speeds required for each playback quality:
Quality | Required Minimum Bandwidth |
240p | 500 kbps |
360p | 1 Mbps |
720p | 3 Mbps |
1080p | 7 Mbps |
2K | 12 Mbps |
4K & up | 22 Mbps |
Video Quality and the Required Minimum Bandwidth to meet that speed.
Computer
Try refreshing your browser, or switching to a modern browser like Google Chrome, Firefox or Safari.
Restart your wireless router or modem.
If you continue to have issues playing on your device, please file a ticket at this page, being as descriptive as possible.
Apple TV:
Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.
Restart the Apple TV device.
Reboot your internet modem and/or wireless router.
Uninstall and reinstall the app.
Roku:
Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.
Restart the Roku device.
Reboot your internet modem and/or wireless router.
Uninstall the PBR channel from your Roku and reinstall it.
Chromecast:
Make sure your device and Chromecast are on the same wifi network.
Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.
Unplug Chromecast and plug back in.
Restart your wireless router or modem.