Troubleshooting Skipping or Lagging Video

Edited

Here’s a list of solutions for various devices that should help fix playback issues.

Any device:

  • Make sure you have a fast and stable internet connection. The following table shows the minimum speeds required for each playback quality:

Quality

Required Minimum Bandwidth

240p

500 kbps

360p

1 Mbps

720p

3 Mbps

1080p

7 Mbps

2K

12 Mbps

4K & up

22 Mbps

Video Quality and the Required Minimum Bandwidth to meet that speed.

Computer

  • Try refreshing your browser, or switching to a modern browser like Google ChromeFirefox or Safari.

  • Restart your wireless router or modem.

  • If you continue to have issues playing on your device, please file a ticket at this page, being as descriptive as possible.

Apple TV:

  • Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.

  • Restart the Apple TV device.

  • Reboot your internet modem and/or wireless router.

  • Uninstall and reinstall the app.

Roku:

  • Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.

  • Restart the Roku device.

  • Reboot your internet modem and/or wireless router.

  • Uninstall the PBR channel from your Roku and reinstall it.

Chromecast:

  • Make sure your device and Chromecast are on the same wifi network.

  • Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.

  • Unplug Chromecast and plug back in.

  • Restart your wireless router or modem.